Frequently Asked Questions
Find answers to common questions about FoodHouse, our services, and how we're revolutionizing agricultural commerce.
General Questions
What is FoodHouse?
FoodHouse is a digital platform that connects farmers directly to consumers, eliminating middlemen and ensuring fair prices for both parties. We focus on fresh, local produce delivery in Cameroon and Tanzania.
How does FoodHouse work?
Farmers list their fresh produce on our platform, consumers browse and order, and we handle the logistics and delivery. This creates a direct farm-to-table experience with better prices and fresher produce.
Is FoodHouse available in my area?
Currently, we operate in major cities in Cameroon and Tanzania. We're expanding rapidly, so check our app or website to see if we're available in your location.
What makes FoodHouse different?
We eliminate traditional middlemen, provide fair pricing for farmers, ensure fresh produce for consumers, and offer transparent traceability from farm to table.
Ordering & Shopping
How do I place an order?
Download our mobile app or visit our website, create an account, browse available produce, add items to your cart, and complete your purchase with secure payment options.
What payment methods do you accept?
We accept credit/debit cards, mobile money (MTN, Orange, Airtel), bank transfers, and digital wallets. All payments are processed securely.
Can I schedule deliveries?
Yes! You can schedule deliveries for specific dates and time slots that work best for you. We offer same-day and next-day delivery options.
What if I'm not satisfied with my order?
We offer a 30-day satisfaction guarantee. If you're not happy with your order, contact our support team for a full refund or replacement.
Delivery & Logistics
How long does delivery take?
We offer same-day delivery for orders placed before 2 PM, and next-day delivery for orders placed after 2 PM. Delivery times vary by location.
Do you deliver to all areas?
We currently deliver to major cities and surrounding areas in Cameroon and Tanzania. Check our app to see if we deliver to your specific location.
What are your delivery fees?
Delivery fees vary by location and order size. We offer free delivery for orders above a certain amount. Check the app for current rates in your area.
Can I track my delivery?
Yes! You can track your delivery in real-time through our app. You'll receive updates on your order status and delivery progress.
Account & Security
How do I create an account?
Download our app or visit our website, click 'Sign Up', and follow the simple registration process. You'll need your email, phone number, and basic information.
Is my personal information secure?
Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information. We never share your data with third parties.
Can I change my delivery address?
Yes, you can update your delivery address in your account settings or during checkout. You can also save multiple addresses for convenience.
How do I reset my password?
Click 'Forgot Password' on the login screen, enter your email address, and follow the instructions sent to your email to reset your password.
Farmers & Partners
How can I become a farmer partner?
Visit our website and click 'Join as Farmer' or contact our partnership team. We'll guide you through the registration process and help you get started.
What are the benefits for farmers?
Farmers get direct market access, fair pricing, timely payments, market insights, training support, and the ability to reach more customers.
How do payments work for farmers?
Farmers receive payments within 3-5 business days after successful delivery. We offer multiple payment options including bank transfers and mobile money.
What support do you provide to farmers?
We provide training, market insights, technical support, logistics assistance, and access to agricultural inputs and financial services.
Popular Questions
Here are some of the most commonly asked questions from our community.
How fresh is the produce?
We work directly with local farmers to ensure produce is harvested and delivered within 24-48 hours, guaranteeing maximum freshness.
What if my delivery is late?
If your delivery is significantly delayed, we'll notify you immediately and may offer compensation or rescheduling options.
Can I cancel my order?
You can cancel your order up to 2 hours before the scheduled delivery time through the app or by contacting support.
Do you offer bulk discounts?
Yes! We offer special pricing for bulk orders and business customers. Contact our sales team for custom quotes.
How do you ensure quality?
We have strict quality standards, work with verified farmers, and conduct regular inspections to ensure only the best produce reaches you.
Can I become a delivery partner?
Yes! We're always looking for reliable delivery partners. Visit our careers page or contact our partnership team for more information.